T-1OpenCritical
Card declined on renewal but bank says approved
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Our annual renewal failed three times this morning. The bank shows three approvals on their side, so something is dropping the confirmation.
Conversation
- Tomás Iglesiasinternal
10 Aug 01:58
Pulled the gateway log - all three are 3DS timeouts, not declines.
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Vantage Freight
- Opened
- 10 Aug 01:58
- First response SLA
- On track due 10 Aug 02:13
- Resolution SLA
- Breached due 10 Aug 05:58
- Escalated
- Escalated 10 Aug 12:29
- Priority
- Status
- Tags
- billingpayments
Viewing this ticket
- Nadia Okafor · frontline
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