T-11ResolvedNormal
Timezone on scheduled reports is off by one hour
Reports scheduled for 08:00 arrive at 07:00 since the clocks changed.
Conversation
- Nadia Okafor
8 Aug 21:27
Fixed in 4.2.1 - the scheduler was storing UTC offsets rather than zone names.
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Northwind Health
- Opened
- 6 Aug 19:27
- First response SLA
- On track due 6 Aug 23:27
- Resolution SLA
- On track due 7 Aug 19:27
- Priority
- Status
- Tags
- reportstimezones
Viewing this ticket
- Nadia Okafor · frontline
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