T-12PendingLow
Add a read-only role for auditors
Working — the server has not answered yet.
Our auditors need to see everything and change nothing. Viewer still allows comments.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Meridian Legal
- Opened
- 7 Aug 18:58
- First response SLA
- Breached due 8 Aug 06:58
- Resolution SLA
- Breached due 10 Aug 18:58
- Escalated
- Escalated 10 Aug 20:15
- Priority
- Status
- Tags
- permissionsfeature-request
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Jonas Weber.
No agent by that name.
Attachments
Nothing attached.