T-14OpenLow
Duplicate notification emails for the same comment
Working — the server has not answered yet.
Every comment sends two emails to watchers. Started last week.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Kestrel Logistics
- Opened
- 7 Aug 08:58
- First response SLA
- Breached due 7 Aug 20:58
- Resolution SLA
- Breached due 10 Aug 08:58
- Escalated
- Escalated 10 Aug 12:29
- Priority
- Status
- Tags
- notifications
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Nadia Okafor.
No agent by that name.
Attachments
Nothing attached.