T-16OpenHigh
API rate limit headers missing on 429
Working — the server has not answered yet.
We get a 429 with no Retry-After, so our client cannot back off properly.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Clover Retail
- Opened
- 6 Aug 22:58
- First response SLA
- Breached due 6 Aug 23:58
- Resolution SLA
- Breached due 7 Aug 10:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- api
Viewing this ticket
- Nadia Okafor · frontline
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