T-18PendingNormal
Deleted tickets still appear in search
Working — the server has not answered yet.
Deleted items are gone from the list but still turn up in search results.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Ashgrove Clinic
- Opened
- 6 Aug 12:58
- First response SLA
- Breached due 6 Aug 16:58
- Resolution SLA
- Breached due 7 Aug 12:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- searchdata
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Sofia Lindqvist.
No agent by that name.
Attachments
Nothing attached.