T-19OpenNormal
Slack integration posts to the wrong channel
Working — the server has not answered yet.
Escalations are going to #general rather than #support-escalations.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Vantage Freight
- Opened
- 6 Aug 07:58
- First response SLA
- Breached due 6 Aug 11:58
- Resolution SLA
- Breached due 7 Aug 07:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- integrationsslack
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Nobody yet.
No agent by that name.
Attachments
Nothing attached.