T-2OpenCritical
SSO login loops back to the sign-in page
Working — the server has not answered yet.
Since Tuesday, staff signing in through Okta land back on the login screen. Password sign-in still works.
Conversation
- Sofia Lindqvist
10 Aug 01:58
Reproduced. Their IdP is sending a NameID format we stopped accepting in 4.2.
- Jonas Weberinternal
10 Aug 01:58
Do we roll back 4.2 for them or ship the compat shim?
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Northwind Health
- Opened
- 9 Aug 20:58
- First response SLA
- On track due 9 Aug 21:13
- Resolution SLA
- Breached due 10 Aug 00:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- authsso
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Sofia Lindqvist.
No agent by that name.
Attachments
Nothing attached.