T-21OpenHigh
Mobile app crashes opening a ticket with 200+ comments
Working — the server has not answered yet.
Long threads crash the iOS app immediately on open.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Halcyon Media
- Opened
- 5 Aug 21:58
- First response SLA
- Breached due 5 Aug 22:58
- Resolution SLA
- Breached due 6 Aug 09:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- mobileperformance
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Nobody yet.
No agent by that name.
Attachments
Nothing attached.