T-22ResolvedNormal
Refund not showing on the account
You confirmed a refund on the 12th but the balance is unchanged.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Bramble & Co
- Opened
- 4 Aug 12:27
- First response SLA
- Breached due 4 Aug 16:27
- Resolution SLA
- On track due 5 Aug 12:27
- Priority
- Status
- Tags
- billingrefunds
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Tomás Iglesias.
No agent by that name.
Attachments
Nothing attached.