T-23OpenNormal
Password reset emails going to spam
Working — the server has not answered yet.
Most of our staff find reset emails in junk. SPF looks correct on our side.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Ashgrove Clinic
- Opened
- 5 Aug 11:58
- First response SLA
- Breached due 5 Aug 15:58
- Resolution SLA
- Breached due 6 Aug 11:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- emaildeliverability
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Ravi Menon.
No agent by that name.
Attachments
Nothing attached.