T-4PendingHigh
Webhook retries hammering our endpoint
Working — the server has not answered yet.
We returned 500s for about an hour and got 40,000 retries. Is there a backoff setting we are missing?
Conversation
- Ravi Menon
8 Aug 21:27
Backoff is exponential but capped at 60s. Asked engineering whether the cap is configurable.
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Kestrel Logistics
- Opened
- 8 Aug 06:27
- First response SLA
- On track due 8 Aug 07:27
- Resolution SLA
- Breached due 8 Aug 18:27
- Escalated
- Escalated 8 Aug 21:28
- Priority
- Status
- Tags
- apiwebhooks
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Ravi Menon.
No agent by that name.
Attachments
Nothing attached.