T-4PendingHigh
Webhook retries hammering our endpoint
Working — the server has not answered yet.
We returned 500s for about an hour and got 40,000 retries. Is there a backoff setting we are missing?
Conversation
- Ravi Menon
10 Aug 01:58
Backoff is exponential but capped at 60s. Asked engineering whether the cap is configurable.
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Kestrel Logistics
- Opened
- 9 Aug 10:58
- First response SLA
- On track due 9 Aug 11:58
- Resolution SLA
- Breached due 9 Aug 22:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- apiwebhooks
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Currently Ravi Menon.
No agent by that name.
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