T-7OpenHigh
Two-factor codes rejected on Android only
Working — the server has not answered yet.
iOS staff are fine. Android users get 'code expired' even seconds after it appears.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Halcyon Media
- Opened
- 7 Aug 15:27
- First response SLA
- Breached due 7 Aug 16:27
- Resolution SLA
- Breached due 8 Aug 03:27
- Escalated
- Escalated 8 Aug 21:28
- Priority
- Status
- Tags
- authmobile
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Nobody yet.
No agent by that name.
Attachments
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