T-9OpenNormal
Search returns nothing for hyphenated names
Working — the server has not answered yet.
Searching for 'Smith-Jones' returns nothing; 'Smith' finds the record fine.
Conversation
Canned responses
A short acknowledgement with the customer and subject filled in.Asks for the missing information while naming the ticket.Lets the customer know work is in flight.
Details
- Customer
- Ashgrove Clinic
- Opened
- 8 Aug 09:58
- First response SLA
- Breached due 8 Aug 13:58
- Resolution SLA
- Breached due 9 Aug 09:58
- Escalated
- Escalated 10 Aug 02:24
- Priority
- Status
- Tags
- search
Viewing this ticket
- Nadia Okafor · frontline
Assignee
Nobody yet.
No agent by that name.
Attachments
Nothing attached.